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TeleWare telephony Outlook integration
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Outlook integration: ‘practical use of convergence’ by TeleWare
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TeleWare will announce this month the integration into Microsoft
Outlook of its industry-leading telephony services – including
its advanced intelligent numbering application which allows
a personal number to be pulled to whatever location or device
the owner is using.
Microsoft Outlook is acknowledged as the world’s most widely
distributed email client, although its focus has been primarily
on the integration of data applications. However, voice is
still the primary and most important form of business communications.
The increasing volume of numbers at which a person, department
or organisation can be contacted also makes it increasingly
difficult for businesses to offer high levels of customer
service and responsiveness.
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Management Consultants News 2005
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Copyright © 2005
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