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Building a call handling strategy
In an increasingly global and competitive business environment,
companies need to seize every opportunity for competi-tive
advantage. Yet few if any companies have in place an incoming
call strategy.
Not all calls are of the same value to a business, and an
incoming call handling strategy means the company will differentiate
between call types and provide the most appropriate handling
at the most appropriate cost.
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Management Consultants News 2005
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Copyright © 2005
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